JOANN FABRICS

I enjoy working at Joann Fabrics and dreamed of how it could be even better.

I would sit with customers in a large sitting area with refreshments to encourage and answer questions with full access to all resources to give outstanding service with other team members. Computer software and a large screen monitor would allow us to take customers in virtual reality to find what they want in any part of the store. A map would be printed out so they could easily find all the items they want. Any questions about craft projects could be answered on the large screen with visual directions and then printouts with all instructions. Samples of all types of crafting would be available in notebooks to show as examples.

There would be classes in Corvallis, just like in the large Super Centers in the big cities.

Any person who has difficulty walking from one end of the store to the other would ride in carts.

There would be a play yard for the children so mothers could shop without worry or concern with plastic tunnels over the fabric near the ceiling with slides. There would be large tables with teachers and crafting supplies for all children.

After all the team members go home after helping customers, all the merchandise that is brought in the semitrucks would be put away by retail robots. All merchandise would have a microchip with directions of the exact spot in the store where it belongs and robots that scan the bar code would know the exact location of where to put the merchandise.

Maybe in the future something like this might be a reality in all retail stores to give excellent customer service.